About Our Hotline

Acceso Hispano manages a toll-free, bilingual hotline for Hispanics in the United States, to provide information, orientation and referrals to the appropriate local or national services. Our four bilingual Information and Referral (I&R) Specialists answer calls from Monday through Friday, 9am to 10pm, EST.

We provide referrals to a wide range of services related to health, education, civic participation, violence reduction, immigration, science and the environment, finances, and much more. All information provided during the calls is kept strictly confidential, and it is our commitment to treat each caller with respect and consideration. If our I&R Specialists are unable to answer a caller’s query, we investigate the resources that exist to help them and then return their call. In the event that our call volume is unusually high, callers can leave a message and we promptly return their call as soon as possible.

Our I&R Specialists refer callers to services found in our database of over 17,500 pre-screened Hispanic-serving providers throughout the country. We respond to an average of 1,800 completed calls per month and have helped over 100,000 callers since the hotline was established in 1996. If you or someone you know needs help resolving an issue they face, please don’t hesitate to call our hotline at 1-800-473-3003.